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Services

Complex Problems, Solved Simply

 

We're all about insights that lead to impact. One without the other simply won’t do for long-term sustained change of business culture and results.

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Margin Optimization

How do you apply an objective, data-based approach to finding and eliminating hidden costs in your organization? It’s not about blindly cutting headcount.

We apply our knowledge against core and supporting operations and lean out workflows in a way that shrinks cycle times. We then help return productivity and capacity to the organization by aligning these gains against strategic goals to support better client experience, employee engagement, and operational efficiency. Our experts have added more than $20B in EBITDA through margin optimization.

A CGC Delivery Team will bring decades of expertise using data-based methods to discover and eliminate waste in your operation.

Business Operating System Implementation

Strategic planning and execution is quite different than strategy development. The best strategy poorly implemented is a recipe for lost opportunity. Another showstopper is a well translated strategic plan that doesn’t enable your people to execute better while solving recurring problems.

A comprehensive Business Operating System drives and manages the right metrics for strategic and operational success by pulling together top-down strategy, front-line enablement (via approaches such as lean management), and data science. Regardless of whether the system is custom, proprietary (e.g., EOS™), Enterprise Operating System, or other. ​

Our Client Engagement Team will guide you through the process of translating your objectives into metrics and goals at each level of the organization. We will install the review process, tools, and cadence to make sure you're managing the right things to attain your enterprise goals.

Solving Business Challenges

Is your core process taking too long or producing low quality results? Is your talent acquisition process taking too long to land critical talent? Perhaps your internal support functions need improvement/rationalization?

When Solving Business Challenges such as these, we work with you to develop a refined understanding of the problem and its root cause. We then determine solutions that will minimize the root cause and how to sustain the gains by making the solution stick. We focus on practical methods and tools to define, quantify, and solve problems while controlling the solution to ensure long-term gains.

A CGC Client Engagement Team will bring decades of expertise in using the principles of the scientific method to solve your tough business challenges.

Fractional CxO

AI and Machine Learning. Work-from-home vs return-to-office. Moving segments of your business from parts of the world that suddenly become politically or economically sensitive. It’s a time of significant upheaval and change. But it can also be an opportunity.

At times during these transitions, you may find your organization in need of an interim executive with specialized experience and perspectives to help you set direction for an important part of your organization. 

Our network of Fractional CxOs can help bring direction, stability, and results in times of change. 

Lean Management Installation

Lean Management creates a problem-solving culture that not only drives accountability for results, but also drives the oft missing empowerment to make things better.

Lean Management is often a key component of enterprise transformation. We work with your front-line operators to build a unique set of capabilities, tools, and behaviors to create an environment where all employees have a vested interest in improving how work is done and, in most cases, they are given the tools to solve problems and the environment that connects their daily work to strategic drivers that roll-up to enterprise goals.

 

A CGC Lean Management Expert will assess your organization and design the right implementation to bring both accountability and empowerment to make things better at the front-line.

Operational Excellence

Operational Excellence (OE) is an organizational commitment to build the mindset, culture, and behaviors needed to consistently raise the bar in delivering results. Building an OE function is a critical and transformative change that can fundamentally improve the trajectory of an organization for years to come. 

Our experts have accumulated decades of experience from building, fixing, and managing enterprise and functional OE programs for some of the biggest names in technology, financial services, manufacturing, and other industries. Our OE expertise has created better customer experiences and deeper employee engagement that has led to billions of dollars of incremental EBITDA.

A CGC Delivery Team will build and co-facilitate execution of a multi-year roadmap to work on elements of culture, mindset, behaviors, and capabilities that reflect your values and drive attainment of your mission and vision.

Transformation

The word Transformation can mean different things to different people and is ambiguous at times. To us, Transformation means large-scale change in how work is done. Change that may disrupt your existing paradigm.

We take care to optimize your processes to meet the ever higher bar set by your stakeholders, while applying equal effort into bringing your people successfully through the change journey.

A CGC Client Engagement Team will bring the well-honed process engineering and change management expertise needed to get the most from your most valued resource – your people. 

Private Equity / Venture Capital Portfolio Services

We love leverage – the opportunity to bring a capability to the table and see it replicated across multiple environments to drive measurable benefit. 

Portfolio managers can benefit from the decades of Portfolio Services experience each CGC lead practitioner brings to the table to package principles, capabilities, and tools into a playbook for value maximization that is tailored to your portfolio theses and strategic goals. 

A CGC Client Engagement Team will diagnose your needs, design a pilot, and implement a reusable playbook your portfolio managers can leverage to maximize value while decreasing timelines to value realization.

Tactical Process / Operational Improvement

Perhaps your need is more immediate and focused. Are you facing challenges with supply and demand forecast accuracy? Concerns with your cash-cycle or internal financial processes? Opportunities with customer experience at a specific touchpoint?

For these and other situations that call for Tactical Improvement, our team will rapidly determine root causes, build consensus around the best solution, and implement or support solution implementation, related to people, process, and/or technology.  

 

Regardless of the function or process, a CGC Client Engagement Team will work with you to power through your more tactical needs.

Business Coaching

Rapid growth, M&A, and other high-level change situations have an impact on your leadership team. Does your organization have a new first-time leader of leaders? Or perhaps an experienced leader in a new environment?

 

Our Business Coaching services are designed to create and facilitate learning journeys for your key leadership.

 

A CGC Executive Coaching Team is crafted of experts who will develop and execute plans to enable leadership and capabilities growth.

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